Technical Services Manager/Operations Manager
Location: Office based at Amber Court, 51 Church Street, Elsecar, Barnsley, S74 8HT
Hours: 37.5hrs per week
About the role:
Hickton Quality Control is the UK’s largest provider of Clerk of Works services. Based within our Head Office in South Yorkshire, we require a commercially minded and organised individual to manage the allocation of work assignments to our team of inspectors on numerous projects in locations throughout England, Wales and Scotland.
You will be responsible for managing a small head office team and assist with enquiries from clients and inspectors, so you will be expected to have construction related knowledge and experience.
The main responsibility of the team is to ensure that secured workload is resourced by either existing inspectors or proactively recruiting suitably qualified individuals. The team engages with clients to co-ordinate the extension of contract terms and provision of holiday cover, as well as monitoring the inspection reports and maintaining our high level of service.
There will be limited travel to visit clients, assist with inductions for new inspectors and visit sites to ensure the company processes and procedures are working at their optimum and build client relationships.
Our aim is to maintain our valuable reputation as a leading provider of clerk of works services on a wide variety of projects and the role will enable the successful applicant an opportunity to be involved with many prestigious construction projects and be part of a welcoming and professional team.
Desirable attributes:
- Recruitment experience
- Construction industry experience
- Strong leadership skills
- Resource management experience
- Negotiation skills
- Good organisational skills
- Technically minded
- Enthusiastic and driven to succeed
- Good at building strong relationships
- Commercially aware
- A multitasker
- Able to communicate with diplomacy and be open to suggestions from others.
- Willing to travel.
Role and responsibilities:
- Analysing internal processes, and creating strategies for service delivery optimisation
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Managing and continuously improving documentation provided to and produced by the on-site staff (induction, reporting, contracts etc)
- Ensuring technical data of reports is to a high standard
- Support the management of the on-site staff workload
- Overseeing the logistical requirements of a project and ensuring we meet contractual conditions of performance
- Ensure appropriate rates agreed with on-site staff
- Ensuring projects are audited at regular intervals checking that the Clerk of Works do the hours they are contracted to, jobs are carried out to fee budget, extensions are agreed where required, we are in receipt of reports and client satisfaction
- Monitor Reports Received Schedule and chase up any non-submissions
- Building strong relationships with teams and stakeholders to enable effective communication between all parties
- Taking ownership of any project related customer complaints, leading and coordinating resolution between all parties
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Managing the recruitment process across Hickton Quality Control to ensure the workforce suits workload levels
- Plan ahead to prevent problems and resolve any emerging ones
- Sourcing new Clerk of Works and interviewing them (with technical support)
- Continuously improve the Recruitment Plan in line with the Business Plan and workload
- Ensuring inductions and audits are carried out for new starters
- Negotiate terms of agreements, draft contracts (HR support)
- Assess performance of Clerk of Works and carry out appraisals
- Attending interviews for projects, pre-contract meetings and follow up meetings on-site
- Assist Bid team with tender documentation and rates
- Assist telephone sales and marketing with contacts made on-site with clients, consultants, and contractors
- Working closely and pro-actively with the commercial manager facilitating a smooth and robust handover of awarded work
- Providing accurate and regular reports to the management on performance of the Resource Team and contribution to monthly KPI’s
- Line Management to Resource team
- Setting targets, objectives and responsibilities for all supervised staff
- Identifying and organising any training needs for members of the team
- Attend and contribute to management meetings
This job description only contains the main duties relating to this post and does not describe in detail all the duties required to carry them out, and there will be an expectation that the post holder will carry out other duties that reasonably fall within the general nature of the level of responsibility of the post. The responsibilities contained within this job description are subject to annual review and may need to be adjusted in line with service developments.
WHY JOIN OUR GROUP
Hickton Group Ltd comprises of 6 individual businesses, Hickton Quality Control, BRCS Building Control, Cook Brown Building Control, Cook Brown Energy, Morgan Lambert Ltd and Qualitas Compliance. Group structure continues our ambition to be a leading multi-disciplinary provider of quality inspection and consultancy services in the construction sector. Being part of the Group means that there is a co-ordinated approach to Commercial Business, Marketing, Resourcing, Finance, Business Support, Operations and Corporate Governance, to provide technical excellence and exceptional service to our clients. This provides greater opportunities to work for a larger Group of companies, giving you continuous growth in your own personal development plans and careers.
We employ people who embrace and deliver our core Group values: Quality, Client Focus, Honesty, Integrity, Competency, Teamwork, Development, Accountability and Exceptional Service.
If this sounds like a team that you would like to be part of, in return we will provide the following:
- Competitive salary
- Continuous personal development (CPD) opportunities
- Health cover
- Enhanced employer pension contributions
- Holiday accrual scheme
- Go 1 Online Training platform
- A friendly and professional working environment with an ‘open door’ ethos
Please send your CV and covering letter to laura.bradshaw@hicktongroup.co.uk.
