Why choose us?

Championing quality in construction

By choosing to partner with us, your projects will benefit from the collective abilities of both Head Office and our on-site quality control expertise to deliver a project to the specified quality.

We will work with the Project Team to establish project requirements and lines of communication, taking into consideration the visitation requirements, programme, key construction stages, quality plan and specification.

Experienced and qualified site staff

  • Our site staff are industry experienced and qualified quality control professionals intent on building trusted relationships with you and your construction teams. They are dedicated to encouraging the contractor and their team through proactive discussion and observations to building “right first time” saving you time and money.
  • We encourage all our clerk of works to be members of the Institute of Clerks or Works and Construction Inspectorate (ICWCI) with many playing active roles in the Branches as secretary, treasurer or CPD coordinator which shows their commitment to their profession.
  • Our site staff share their knowledge with one another, this is part of our philosophy and we support learning by providing them with access to the Hickton Question and Answer Forum and IHS (online technical library) so that they are able to keep up-to-date with the latest British Standards and regulations throughout the duration of your projects. We capture the knowledge gained on sites so the benefits can be shared with our Clients and across the Group so lessons learned can benefit future work.
  • Our quality control professionals act as ambassador’s in selling the message to our clients that inspection improves standards when details are built right first time.
  • Once an agreement is made and we commence on site, we will be in regular dialogue with yourselves and our site staff to ensure the visitation levels reflect the activity levels on site and we will only charge for the hours undertaken.

An award-winning and robust service

  • With our 29 years of experience in the construction industry, you can trust that your projects will be delivered with the highest set of skills and commitment. The Company was born out of the desire from the founder and past president of the ICWCI to improve the quality of construction in the UK.
  • Our dedicated Head Office team brings a wealth of experience from different professions, including key account and project management to support, assess and manage the quality of all our site staff in relation to your projects.

Quality systems

  • Our systems adhere to the highest industry standards possible, and we have been ISO 9001 Quality Management System accredited since 1993 so that we can offer you an exceptional service every time. An annual external audit is undertaken to check continual conformity alongside our internal auditors who do the same.
  • Our management and site staff are also audited under the ISO 9001 NQA Quality Accreditation and are performance reviewed to ensure a consistent level of quality throughout your projects.
  • We hold Constructionline Gold standard accreditation.
  • We hold £10m Public Liability, Employee Liability and Professional Indemnity Insurance which is one of the highest levels of cover in our industry.

A strong team with strong values

  • We employ people who embrace and deliver our core values of Quality, Client Focus, Honesty, Integrity, Competency, Teamwork, Development, Accountability and Exceptional Service and we believe these values will be an asset to the progression of your projects.
  • Our site staff work hard to facilitate excellent lines of communication and ensure that information provided is clear, concise, and relevant, and in a format to suit your on-site document control, we believe that this will add value to your projects.